All items purchased from Formations will be shipped using Canada Post, although alternative shipping methods can be used at the buyers request. It is recommended that all items be shipped fully insured, however we do understand that this can dramatically increase the cost of shipping. Should you choose to not fully insure your order and something happens to the package you will only be reimbursed the amount that the package was insured for. It is always recommended to ship as much as you can at once to help spread out the shipping costs.
Please note that the shipping system is setup to ship a single item, hence the total cost for shipping multiple items may be incorrect. It will be manually adjusted once the order is ready to ship if the shipping charges were more than $5 above the actual shipping cost. If the shipping is higher than what you were charged you will be contacted for approval prior to shipping. If in doubt please ask for a shipping quote for multiple items you are considering purchasing.
No orders will ship out until the payment is recieved.
Orders within Canada are shipped using Expedited Parcel, which takes up to 7 business days and comes fully insured and with tracking. We charge a flat rate of $15 for shipping to any destination within Canada no matter how much you order. Local Pickups are possible for customers in Edmonton, Alberta and Fort McMurray, Alberta, however this will need to be arranged.GST/HST will be added to the shipping cost.
To The USA
Orders to the USA are typically sent using small package airmail and usually take 1-2 weeks to arrive. Please note that as of January 14, 2013 small packets are not insured or trackable. I have not had any lost packages since the change was made. Insurance will be optional, and if you wish to have your purchase insured please contact me. If you do not purchase insurance and your order goes missing or is damaged there will be nothing I can do for you. Orders over $100 CDN or packages over 1 kg (2 lbs) will be sent out as an Expeditied Parcel and will usually take around 10 business days and is fully insured and trackable. The maximum amount you will be charged for any order is $25.
To All Other Countries
Orders for International Customers are typically sent using small package airmail and usually take 2-4 weeks to arrive. Please note that as of January 14, 2013 small packets are not insured or trackable. Insurance will be optional, and if you wish to have your purchase insured please contact me. If you do not purchase insurance and your order goes missing or is damaged there will be nothing I can do for you. Orders over $100 CDN or packages over 2 kg (4 lbs) will be sent out as a Parcel (either surface or air where available) and will usually take around 2-4 weeks and is fully insured and trackable. If you are concerned about shipping costs please ask for a shipping quote before purchase.
We are required to fill out customs forms on orders leaving Canada. These forms will be marked with the order subtotal amount (price of items without the shipping fees). We know that taxes on packages can be expensive, but we WILL NOT misrepresent package contents for anybody anywhere.
It is extremely unfortunate when this happens. It is VERY rare, but it can occur. Formations assumes absolutely no responsiblity for losses. If we do not receive a payment or if an uninsured package shipped to us, or by us, does not arrive at the proper destination, it is completely at the customer's expense. We highly recommend that insurance be used for any purchase/payment that you cannot afford to lose. Extra insurance for orders over $100 is at the buyers discression.If you package is lost or damaged during shipping we will be happy assist you with an insurance claim but we will not issue any refunds until we recieve a refund from the shipping company (i.e. Canada Post). Your refund of any monies will be limited to the insured value of the package, even if it is not the full purchase price of the item(s).
All items are described to the best of our ability and as such all used or open box items are sold as is and as such Formations does NOT accept returns on these items. If you need pictures of items or have questions about an item we will be happy to discuss them with you. Orders may be cancelled at any time before payment has been received, but once they ship there is no returns on these items.
For new items if you are unhapy with your purchase for any reason other than damage durring shipping you may return you item for a refund of the purchase price before shipping. Shipping costs are non-refundable. Return postage for the item is the responsibility of the customer and no compansation for return postage will be given.